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Messages, texts and automatic reminders

One history per family, text consent, and messages that send themselves.

Every email and text with a family is in one place on their page, and replies show up in Messages.

  1. Families are only texted after they've agreed. Record that on their page, or they opt in from the portal.
  2. STOP, START and HELP replies are handled automatically.
  3. Under Settings, then Messages, edit the wording of confirmations, day-before reminders, vaccine reminders, waitlist offers and lapsed-request notices, and turn each channel on or off.

Automatic texts only go out between 9 am and 8 pm your time. Each location includes 1,000 texts a month.