Legal
Subprocessors
Last updated November 1, 2026
These are the companies that help us run Tailbunk. Each one gets only what it needs for its job and is bound by a contract to protect it. We'll update this page before we add or replace one.
Providers that handle personal information
- Vercel
- Hosting: runs the app, the family portal and every business website.Handles: Everything that passes through a page or form, including account, client and pet details.Always.
- Neon
- Database (Postgres) where records are stored.Handles: Business, staff, client and pet records, bookings, invoices, messages, signatures and the audit log.Always.
- Cloudflare
- File storage (R2), the bot check on public forms (Turnstile) and DNS for our addresses.Handles: Uploaded photos, videos and documents (stored privately); for the bot check, technical details about the visitor's browser and device.Always.
- Resend
- Sending email.Handles: The recipient's email address and the message (sign-in codes, confirmations, report cards, invoices, newsletters).Always.
- Anthropic
- AI: reads uploaded vet records, vaccine certificates and care instructions into forms, and drafts report card notes and website wording.Handles: The document being read and the pet details needed to read it; for drafts, the facts the draft is written from.Only for businesses that have AI features turned on.
Other services
These services don't receive client or pet records.
- US Census Bureau geocoder
- Turns a business's own address into map coordinates (for weather and maps).Handles: The business's address only.When a business saves its address.
- US National Weather Service
- Current weather on the staff dashboard.Handles: The business's map coordinates only.When staff open the dashboard.
- OpenStreetMap
- The map shown on some website looks.Handles: The visitor's browser loads the map from OpenStreetMap, which sees its internet address.When a website shows a map.
- Google Fonts
- Typefaces in some emails.Handles: An email app that loads images may fetch the typeface from Google, which sees its internet address.When an email uses one of those typefaces.
Card payments
When a business turns on online payments, card payments are processed by Stripe under the business's own Stripe account and Stripe's terms. Tailbunk takes 0% of those payments and never sees full card numbers.